06 Jun

Major Outages Continue to Cause Work From Home Problems

Just this month, T-Mobile, Verizon, AT&T and Sprint have experienced major connection issues nationwide while Apple reported service downtime with icloud and other apple services.

Out of the four major U.S. Carriers during the network outage reported on June 15th, the biggest impact to service seemed to have been with T-Mobile. Over 100,000 T-Mobile customers stated that they could not make calls, send text messages, and some even left with no internet connection. All four major U.S. carriers also appeared to be experiencing similar reported issues spanning across major U.S. cities. Regional carriers like U.S. Cellular, Consumer Cellular, Mint, Cricket and more also noted they were experiencing outages. The outage issue was later resolved and T-Mobile acknowledged that the speculations around the outage resulting from a DDoS attack were indeed, not true. T-Mobile CEO, Mike Sievert wrote in a blog post that the outage was caused by an “IP traffic related issue that has created significant capacity issues in the network core.”

On Apple’s end, the company also experienced service downtime this month. On June 2nd, Apple users reported on Apple’s support forums that they couldn’t access iCloud and data was not synchronizing. Apple confirmed the outage on its system status website and noted that the outage included a disruption to services including Sign In with Apple, iCloud Mail, App Store, and Apple Pay. Apple was able to resolve the service issues which thankfully only lasted an hour but did not say what had caused the disruption.

As people change the way they work in response to the world-altering events taking place every day, these types of events are starting to become even more impactful. Huge internet bandwidth consumers like Netflix and Amazon have made strategic moves to cope with what has become a rampant over-saturation of our global infrastructure. The effect is being felt by companies big and small however. There is precious little tolerance for these kinds of outages to begin with, but when the entire world is working remotely and people are relying on connectivity for all aspects of their job, it doesn’t matter if the outage is widespread caused by a distributed denial of service attack, or local caused by your teenager streaming the new Beyonce video, the end result is the same. Frustration at home, frustration with work, and overall lack of productivity.

There’s no denying the world has changed, and we need to find ways to adapt very, very quickly. I’m not going to say the current state of network infrastructure is akin to driving an old Ford Pinto on the Autobahn, but it’s not far off. We have shown that in the new remote worker world, our networking, bandwidth and overall infrastructure can’t keep up. As the country tries to return to normal, and we return to work, the government, and governments around the world, will be looking for ways to stimulate economic growth and return to how things were before March of 2020. Let’s hope some of that stimulus comes in the form of significant investment in the technology keeping our world running, and not just the roads and bridges. Bandwidth consumption will continue to grow and increase exponentially, we need to make sure we can keep up.

As new disruptions to common services and applications occur, our team at CHIPS is always monitoring and taking any pre and post action as needed to ensure our clients stay informed, secure and active.  If you have any questions about the outages that occurred this month feel free to reach us at 516-377-6585.

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